ApnaArtist

1. Introduction

ApnaArtist respects the privacy of every user, artist, mentor, organiser, visitor, and service partner. This Privacy Policy explains how personal information and other data are collected, used, disclosed, and protected when you access or use our website, mobile app, booking features, social features, event-related services, mentor interactions, support systems, artist pages, and related products.

By accessing or using ApnaArtist, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, you should not use the platform.

2. Information We Collect

We may collect different categories of information depending on how you use ApnaArtist.

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Username or display name
• Profile photo and cover image
• Gender or public profile details, if provided voluntarily
• Location, city, or service area details
• Artist, mentor, or organiser profile information

2.2 Content and User Activity

• Posts, stories, comments, likes, shares, and captions
• Uploaded photos, videos, audio, and other media
• Booking requests, mentor requests, service enquiries, and event interests
• Profile descriptions, portfolio details, category information, rates, genres, and availability
• Support messages, feedback, complaints, and communication records

2.3 Device and Technical Information

• Device type and model
• Operating system version
• Browser type and app version
• IP address
• Crash logs and diagnostic information
• Notification token, device identifiers, and connection details where required for functionality

2.4 Transaction and Service Data

• Booking-related information
• Artist engagement data
• Mentor session requests
• Event participation details
• Payment status information where applicable

3. How We Use Your Information

We may use collected information for the following lawful and service-related purposes:

• To create, verify, and manage user accounts
• To enable login, OTP verification, authentication, and security checks
• To provide artist discovery, booking, mentor, event, social, and support features
• To personalize content, recommendations, and user experience
• To process requests, service bookings, support tickets, and platform communications
• To improve app performance, service quality, product development, and user safety
• To detect suspicious behavior, fraud, misuse, impersonation, spam, or violations of our terms
• To send service alerts, notifications, policy updates, and important account-related communication
• To comply with legal obligations, regulatory requirements, and internal risk controls

4. Sharing of Information

ApnaArtist does not sell personal information. However, we may share certain information only where reasonably necessary for service delivery, legal compliance, business operations, or protection of rights and safety.

We may share information with:

• Cloud hosting, authentication, analytics, notification, storage, and technical service providers
• Payment or transaction partners where applicable
• Other users, where your profile, posts, stories, engagement, booking information, or public content is intended to be visible
• Legal authorities, courts, regulators, law enforcement, or government bodies when required by law or necessary for protection
• Professional advisers, auditors, compliance consultants, or business transferees in case of merger, restructuring, acquisition, or sale

5. Public Content and Profile Visibility

Some profile details and posted content may be visible to other users depending on the nature of the feature and your actions on the platform.

• Profile name, username, profile photo, and artist information
• Posts, stories, comments, and engagement counters
• Mentor or artist category details
• Public event, booking, or discovery-related profile details

Please ensure that any content uploaded by you is lawful, accurate, and suitable for public or semi-public display where applicable.

6. Data Retention

We retain personal information and service-related data for as long as necessary to operate the platform, fulfill contractual and legal requirements, resolve disputes, prevent fraud, enforce agreements, maintain security, and support legitimate business purposes.

Certain data may be deleted, archived, anonymized, or retained for legal, compliance, tax, fraud-prevention, or audit requirements even after account closure where permitted or required by applicable law.

7. Security Measures

ApnaArtist uses commercially reasonable technical, administrative, and organizational safeguards to protect user information against unauthorized access, misuse, alteration, disclosure, or loss.

• Restricted access controls
• Authentication and account verification mechanisms
• Technical monitoring and security controls
• Reasonable server, storage, and access protections

However, no internet-based system or digital storage method can be guaranteed to be 100% secure. Users should also take reasonable steps to protect their login credentials and devices.

8. Children’s Privacy

ApnaArtist is not intended for unauthorized use by children below the minimum age permitted under applicable law. If the platform is accessed by minors, it must be done with appropriate supervision and legal compliance where required.

If we become aware that personal information has been collected from a child in violation of applicable law or platform policy, we may take steps to delete such information and restrict associated accounts or access.

9. User Rights and Choices

Subject to applicable law, users may have certain rights regarding their personal information, including the right to:

• Access certain account or profile information
• Correct inaccurate or incomplete information
• Request deletion of account data, subject to legal retention requirements
• Manage permissions, notifications, and certain profile visibility settings
• Contact us regarding privacy concerns or data handling questions

We may require reasonable verification before processing sensitive or account-related requests.

10. Third-Party Services

ApnaArtist may rely on third-party vendors and technology partners for hosting, authentication, analytics, notifications, cloud storage, media delivery, payments, customer support, or technical operations.

These third parties may process information on our behalf only as needed to perform relevant services, subject to their own legal obligations, contractual commitments, and privacy/security responsibilities.

11. Cookies, Analytics, and Log Data

Our website and connected services may use cookies, log files, analytics tools, and similar technologies to understand traffic, improve service performance, analyze trends, troubleshoot issues, prevent abuse, and enhance overall user experience.

Such technologies may collect browser or device-related information, navigation patterns, and interaction data in accordance with applicable law and legitimate platform needs.

12. Changes to This Privacy Policy

We may update, modify, or replace this Privacy Policy at any time to reflect legal, technical, operational, or business changes. Updated versions will be posted on this page with a revised effective date.

Continued use of ApnaArtist after updates become effective will constitute acceptance of the revised Privacy Policy, to the extent permitted by law.

13. Contact Details

For privacy-related concerns, legal notices, or data protection communication, you may contact us using the details below.